For Architects (1)

What is the aquatic vessel placed on?

Typically a flat and level concrete pad at least 4″- 6″ thick depending on the weight load of the vessel itself. Alternatively, our vessels can be individually customized to suit various installation scenarios such as suspended, cantilevered, secured to structural beams and other load bearing engineered surfaces.

Quality (3)

How strong is stainless steel?

Stainless steel is virtually indestructible. The structural integrity of our engineered spa designs allows Bradford to offer an unprecedented lifetime warranty on the spa shell. The integral stainless steel frame supports the entire vessel without the need for any backfill or extra bracing. Our spas are designed to be fully self-supporting and provide excellent strength-to-weight ratios.

How do your vessels stand up in harsh winter conditions?

All Bradford vessels have been engineered and built for permanent outdoor, in-ground and “year-round” installations. The stainless steel shell, frame and tile will not warp, crack, blister or deteriorate due to prolonged exposure to snow or low temperatures. These are vessels for all seasons.

Is a stainless steel spa or pool more expensive than other ones?

No. With a wide range of different styles and models available, we are sure to offer a vessel for every budget. We encourage our customers to compare our products with similar plastic and acrylic vessels; considering the longevity of stainless steel, a Bradford Products vessel is a wise investment.

Custom Design (2)

Can I get a gas heater with my spa?

Yes. Just like our spas, our equipment packs are tailor-made to suit your requirements. You can choose a standard electric heater or upgrade to a gas heater. Each equipment pack is a “balanced system.” This means that the plumbing, filters, pumps and accessories have been engineered and built to suit each individual spa, including the number of jets, flow and turnover rates, pipe sizes and any other features included on the vessel.

Can I change the shape of my spa?

Yes. We are the manufacturer and build every hot tub as an individual unit. Unlike acrylic, fiberglass, and plastic spas, we do not use a vacuum molding process. This means you are not limited to only a few shapes or styles of spa that a company has molds for. You are welcome to tell Bradford exactly how you would like your spa. Our innovative custom design department can create a vessel to suit your own specific requirements.

Manufacturing (4)

What type of stainless steel do you use?

Bradford Products uses only the finest grade stainless steel: surgical quality 316L or 304L stainless steel. “L” signifies low carbon content, which, in turn, means steel with superior resistance to staining and corrosion.

Does a stainless steel vessel have any weak spots?

No. “Weak spots” are the result of the vacuum molding process used to make acrylic spas. As the acrylic is stretched over the molds, it is difficult to maintain a consistent wall thickness on the corners and other edges of the shell. Spas made this way will usually have strength added to the shell by applying fiberglass layers. This process can trap air bubbles between the layers, which, over time and exposure to hot water, begin to work their way toward the surface of the shell. In some cases, a bubble will break and create a hole in the acrylic shell. A stainless steel spa shell will have a consistent and even material thickness throughout the entire vessel.

How is the tile adhered to the stainless steel?

We use a proprietary method to adhere the tile to the stainless steel surfaces. This two part, epoxy-based adhesive was developed specifically for stainless steel, which allows us to provide a 5-year guarantee against tile delamination.

Can your vessels be installed on an upper level floor?

Yes. Our spas can be delivered as a finished vessel or as prefabricated sections to be assembled by our crew on site. This flexibility allows more freedom in installation location and imposes fewer alterations to existing structures.

Maintenance & Care (2)

I need parts for my vessel, who do I contact?

Our Customer Support team is available during business hours, Monday thru Friday 9:00am until 5:30pm Eastern Standard Time. Please call 910.202.5244 or email

Is it easy to keep stainless steel clean?

Yes. Stainless steel is nonporous and can be wiped clean with a mild detergent. It also provides an effective barrier against the buildup of bacteria black spot, mildew and other germs which can stain surfaces like concrete, acrylic, fiberglass and vinyl liners. This unique property is exactly why stainless steel is utilized in everything from commercial kitchens to specialized sterile hospital equipment.